Last Updated: December 2023

At GearNest, we’re cyclists serving cyclists. We value not only your passion for riding but also your privacy and trust. This Privacy Policy explains how GearNest Sale Store (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website bicyclepartsco.com or make a purchase from us.

1. Information We Collect

To provide you with the best cycling gear and seamless shopping experience, we collect the following information:

  • Personal Identifiers: Name, email address, shipping address, and phone number when you create an account or make a purchase.
  • Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal email, and billing address.
  • Purchase History: Details of products you’ve bought, including bikes, accessories, gifts, and components.
  • Technical Data: IP address, browser type, device information, and pages visited to improve our website performance.
  • Communication Records: Correspondence with our customer service team via email at [email protected].

2. How We Use Your Information

Your data helps us enhance your cycling experience in several ways:

  • Process orders for cycling gear, components, and gifts efficiently.
  • Provide customer support and respond to inquiries about products.
  • Send order confirmations, shipping updates, and delivery notifications.
  • Personalize your shopping experience based on your preferences (e.g., showing relevant products like “For Her” or “For the Outdoors-y type”).
  • Improve our website functionality and product offerings based on user behavior.
  • Prevent fraud and ensure transaction security, especially for high-value items like bikes and premium components.

3. Data Sharing and Disclosure

We respect your privacy and only share your information when necessary:

  • Payment Processors: We share transaction details with trusted partners like Visa, MasterCard, JCB, and PayPal to process payments securely.
  • Shipping Carriers: We provide your name and address to delivery services to get your gear to you efficiently.
  • Legal Compliance: We may disclose information if required by law or to protect our rights and the safety of our community.
  • Service Providers: We work with companies that help us operate our website, market our products, and analyze data—all under strict confidentiality agreements.

Note: We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We take the security of your data as seriously as we take the quality of our cycling components:

  • Your information is stored on secure servers with industry-standard encryption.
  • Payment details are processed using SSL encryption and are not stored on our systems.
  • We implement access controls and regular security assessments to protect your data.
  • While we strive to protect your information, no method of transmission over the internet is 100% secure. We continuously update our security practices to safeguard your data.

5. Your Rights and Choices

As a valued member of our cycling community, you have the right to:

  • Access and review the personal information we hold about you.
  • Correct inaccuracies in your account details.
  • Request deletion of your personal data, subject to legal obligations.
  • Opt-out of marketing communications by clicking “unsubscribe” in our emails.
  • Object to certain processing activities, such as profiling for marketing.

To exercise these rights, contact us at [email protected]. We’ll respond within 30 days.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience:

  • Essential Cookies: Required for basic functions like adding items to your cart and processing payments.
  • Analytical Cookies: Help us understand how cyclists interact with our site, allowing us to improve navigation and product discovery.
  • Marketing Cookies: Used to show relevant ads for cycling gear and promotions based on your browsing history.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your ability to use certain features of our website.

7. International Data Transfers

As we serve cyclists globally (excluding Asia and some remote areas), your data may be processed outside your home country. We ensure all transfers comply with applicable data protection laws and provide adequate safeguards for your information.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll notify you of significant updates by posting a notice on our website or via email.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, reach out to our team of cycling enthusiasts:

Email: [email protected]
Address: 56 Monaghan St, Newry, GB CH2N 8CN

Ride Better. Spend Smarter.
– The GearNest Team